Frequently Asked Questions

What warranty do you offer on your parts?

We offer a standard 90-day warranty on all parts, excluding electronic items. Extended warranty options are available at an additional cost — just ask our team.

What’s your returns policy?

We accept returns within 30 days of purchase. Items must be complete, undamaged, and in resalable condition, with proof of purchase. Parts that have been fitted or modified cannot be returned unless faulty. Fitted new items can be exchanged if faulty but not refunded.

Are electronic items covered by warranty?

No, electronic parts are sold as-is without warranty due to the risk of damage during installation.

Do you have more information regarding your warranty terms?

Yes, please view HERE to see more about our warranty terms with parts and our services.

Are your parts tested and cleaned?

Yes. Every part is tested, thoroughly cleaned, and photographed before being added to our stock.

Do you guarantee the condition of used parts?

Yes — we stand by the condition of all parts we sell. Each part is quality-checked and stored carefully to maintain its condition.

Do parts come with photos?

Yes, each listed part is photographed so you can see exactly what you’re buying.

What processes do you use to ensure this?

The minute the car is dismantled, it gets pressure washed to remove and grime and dirt. Our experienced team carefully remove the parts and takes it to the photo booth where the parts get cleaned and snapped, for inspection and quality control. Any scratches and finer details will be shown. It then gets wrapped or bagged to ensure its perfect condition. We store over 50,000+ items in our newly built warehouse, protected from weather, rust and other potential factors, ensuring you receive your product in almost new condition.

Do you offer next-day delivery?

Yes, we provide next-day shipping and delivery options across Australia. Freight costs will vary depending on location and size — contact us for a quote. We use trusted

Can I track my order?

Yes, tracking information is provided once your order is dispatched. You can also call our team directly for updates.

Do you ship Australia-wide?

Yes — we ship to all states and territories. Regional and remote delivery may take a little longer.

Can I order over the phone or online?

Absolutely. You can place an order via phone or through our digital platforms. We’re also available on Capricorn for trade customers.

What payment options do you accept?

We accept COD, card payments, Capricorn accounts, and bank transfers. Let us know what works best for you.

Do I need to pay upfront?

Payment is required before dispatch unless you’re an approved Capricorn account holder.

Do you help with part compatibility?

Yes — just provide your VIN or registration number, and our team can help confirm part compatibility to make sure you get exactly what you need.

What if I order the wrong part?

Contact us as soon as possible. If the part hasn’t been fitted and is in resalable condition, we’ll arrange an exchange or return.

Can you source hard-to-find parts?

Yes — if we don’t have something in stock, we’ll do our best to locate it through our network of suppliers.

Do you sell to trade customers?

Yes. We proudly serve both trade and retail customers. Trade customers get tailored support and the convenience of using Capricorn.

Do you offer trade discounts?

Yes — registered trade customers can access special pricing and account options. Contact us to apply.

Can I set up a regular supply account?

Yes, we work with mechanics, wreckers, and auto businesses to supply parts on a regular basis. Reach out to discuss setting up an account.

What kinds of parts do you stock?

We stock a huge range of used parts — from engines and transmissions to mirrors, headlights, doors, interior trims and more — all organised and ready to go from our Gepps Cross warehouse.

Do you sell new parts too?

While our core focus is premium used parts, we may also offer selected new parts depending on supply.

How often do you get new stock?

New parts arrive weekly — follow us on social media or give us a call to check what’s just landed.

Can I visit your location?

Yes — we’re based at 18 Baulderstone Road, Gepps Cross, SA. Feel free to drop by to pick up parts or speak to our team in person.

What are your opening hours?

We’re open Monday to Friday, 8:00am – 5:00pm. Saturdays by appointment only.

Do I need to book an appointment?

No booking needed for general visits. For dismantling requests or large orders, it’s best to call ahead.